Dependability means well management and coordination with each operation ensuring other process. It has these benefits: Flexibility increase speed of response - being able to give fast service for customers depends on the operation being flexible.
As well as, doing things fast and minimizing the time between a customer asking and receiving for product or service, giving a hotel a speed advantage. Globalization of markets 5. Dependability saves time It effectively arranging the facilities, information, material, workforce, money and time to ensure all of them can be available at any time, saves the time to wait or to look for other substitutes.
All of other objectives affect cost. Get Full Essay Get access to this section to get all help you need with your essay and educational issues. Redoing or correcting mistakes, or to reducing confusion or irritation for each people; second, it also reduces the labor cost. Relationship with internal and external customers, Understanding of operations practiceLinks with competitive strategy, Innovation within the operation.
It plays a role that facilitating other internal operations; consider the external ideas to improve internal performance more appropriate; Process knowledge are able to control performance.
High expectations of customer 4. Unique operations capabilities drive strategy that operation takes a leading role in shaping competitive strategy, seen as the prime source of the capabilities which competitors find difficult to imitate. First it saves the time to sort out the problem, redoing or correcting mistakes, or to reducing confusion or irritation for each people; second, it also reduces the labor cost.
Flexibility Flexibility means change what you do. That benefits the hotel internally and externally. This reduces the wasteful disruption and allows the other operations to operate efficiently.
Flexibility saves resources According to particular things or conditions to rearrange operations and resources sometimes can prevent unnecessarily repeating planning, spending, and using resources such as time, money, workforce, to follow the traditional ways to do things done.
High utilization of rooms 6. Moreover, with the emergence of the global tourism, hospitality industry and globalization with competition from all over the hotel industry, the need to augment existing and new strategies need to be address speedily.
It reduces cost for Mutiara due to it is fewer the chance to make mistakes. Beside operations function gives the capability to compete with other by providing the ability to keep the customers happy and by developing the abilities that will keep the organization ahead from its competitors in the future.
The more minimizing mistakes, the more minimize the excess labor costs to pay for doing excess works; third, less mistake and using top-class and durable materials also result in saving expenditures such as maintaining fee, cost of materials resulted by mistakes, transporting fees, and other excess expenditures.
Also prevents late delivery as well as lateness causing by disturbance, furthermore prevents wasted time and effort, therefore saving cost. It ensures delivery exact and reliable.
Any organization needs to adopt flexibility on its operation to produce goods or services and adding extra value by changing the range, volume or delivery time. Identify the Key performance trade-offs and improving strategies to overcome them. For Mutiare, speed means fast response to requirements of external customers or new conditions, speedy decision making and speedy movement of materials and information inside the operation.
Also, flexibility produces different quantities of products and services for customers as Volume Flexibility. Weak marketing strategy 1. Upgrade technology such as wireless internet, website, including introduction of hotel services, traffic map, resource and promotion information, booking on line and e-payments Develop marketing strategies to widen up market share, such as offering difference holiday traveling packages, discounts and loyalty cards.
Speed adds flexibility Fast response adds the capability for operations to the flexibility dealing with urgent things. Speed reduces inventories - reducing i inventories mean increasing the utilization of rooms and restaurant, that fast cleaning and preparing the available rooms and dinner tables for external customers adds revenue for organization, and improving the efficient of working.
Will ensure the hotel to compete for business.
It leads to more effective operation. Case study of Penang mutiara Essay Sample Question 1.Strategic Role Of The Operations Functions. Print Reference this.
Disclaimer: This report is analyzing the operations objectives at the Penang Mutiara case study describing what strategic that the Penang Mutiara Hotel success to achieve by the role of the operations function. Other than that, this report also recommends Penang Mutiara.
OPerations objectives at Penang Mutiara Essay Case Study: Penang Mutiara BACKGROUD OF THE STUDY Mutiara Beach Resort Penang heralds a new standard for Asian resort hotels.
Located on a prime beachfront at Teluk Bahang, otherwise known as the 'glowing bay', it nestles in hectares (18 acres) of landscaped tropical greenery.
Case study of Penang mutiara Essay Sample. Question 1. Describe how you think Wernie Will All operations staffs very clear the importance operations objectives and their implications. Identify the Key performance trade-offs and improving strategies to overcome them. Question 3.
The case describes how quality, speed, dependability. Case Study Operational Objectives At The Penang Mutiara Question 1. Describe how you think Wernie Will a)make sure that the way he manages the hotel is appropriate to the way it competes for business For get a biggest development, and get more success, Penang Mutiara has to: Expand its business in other areas to acquire more market shares /5(1).
University of Sunderland BABM To: University Of Sunderland From: Phong Yi Wen Date: 29 April Reference: 1) Role of the operations function which can achieve strategic success for Penang Mutiara.
Case Study. Operations objectives at the Penang Mutiara. Questions: Describe how you think the hotel's management will: Make sure that the way it manages the hotel is appropriate to the way it competes for business.Download